Refund policy

Return and Refund Policy

We want you to love your Lyla Rose purchase. If something isn't right, here's how returns work.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery. To be eligible, items must be unused, unwashed, and returned in their original packaging with tags attached. Returns that don't meet this condition will not be accepted and will be sent back to you.

To start a return, email us at hello@lylarose.com.au with your order number and the item(s) you'd like to return. Once approved, we'll provide return instructions. Return postage is the customer's responsibility and we recommend using a tracked shipping method, as we can't take responsibility for parcels lost in transit back to us.

Once we receive and inspect your return, we'll process your refund to your original payment method within 5–10 business days. You'll receive an email confirmation once it's processed.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, please contact us at [your support email] within 14 days of delivery with your order number and a photo of the issue. We'll arrange a replacement, exchange, or refund at no cost to you. This is in addition to, and does not affect, your rights under the Australian Consumer Law.

Exchanges

If you'd like a different size, colour, or item, please follow the return process above and place a new order for the item you'd like — this ensures you don't miss out if stock is limited.